From Monday 29th of June we will enter phase two of the easing of COVID-19 lock-down restrictions. This means that Mearns Opticians will now be able to offer face-to-face consultations, for emergency and essential eye care where necessary.

In essence, this means that Gerry, our Optometrist, will be able to examine your eyes in person, if required, under the ’emergency and essential’ eye care guidelines.

Please note that the provision of essential care introduced during Phase 2 may include a patient who is incapacitated as a result of having lost or broken their glasses/contact lenses, and requires a replacement to function, as failing to do so would, in the practitioner’s professional judgement, be detrimental to their sight or well-being.

Telephone and video triaging will still be in place, and in many cases, the patient will be treated in this way.

We will continue to operate a closed-door policy, and operate on an appointment-only basis during this phase.

The practice has ensured that all PPE measures are in place, should you need to attend, and in some cases, we may ask you to conform to this whilst in the practice. A telephone consultation will take place prior to your attending the practice, and we will discuss any measures at that point.

Please note contact lens deliveries will continue for those who are paying by direct debit and, where possible, these will be shipped directly to you at no additional charge. If you are due a contact lens check we will also be in touch with you to explain the measures we have put in place temporarily.

If you break your glasses, we will facilitate a repair or replacement, but in the meantime, no routine eye exams will be performed unless there is a gross change in your vision. We will be providing emergency and essential eye care appointments only until further notice.

If you had been scheduled to return for a follow-up assessment, we will be in touch with you in order to schedule an appointment.

If you require further supplies of contact lenses we will take payment over the phone and arrange for these to be delivered to you also.

All payments will be by card or contactless payment – we will not be accepting cash. This is to try to prevent any viral spread to our employees and keep us all as healthy as possible during this time.

Please look out for further updates as the situation evolves over the coming days and weeks. As well as our website (www.mearnsopticians.com) we can also be found on Facebook, Twitter and Instagram.

#staysafe

Gerri O’Hear
Practice Manager
Mearns Opticians